Refund policy

**Return Policy**

At Bella Donna Apparel, we are committed to ensuring your satisfaction with every purchase. Please read our return policy carefully to understand our practices regarding returns and exchanges.

**1. Factory Defects or Damages**

If you receive an item with a factory defect or damage, you have **7 days** from the date of delivery to return the item for a refund or exchange. 

**Steps to Return:**
1. Contact our customer service team within 7 days of receiving your order.
2. Provide your order number and details of the defect or damage.
3. We will provide you with a return shipping label and instructions.

**2. Exchange for Size**

We understand that finding the perfect fit can be challenging. If you need a different size, we offer exchanges for the same item in a different size.

**Steps to Exchange:**
1. Contact our customer service team to initiate the exchange.
2. Provide your order number and the new size you require.
3. Return the original item in its unworn, unwashed, and original condition with tags attached.
4. Once we receive the original item, we will ship the new size to you.

**Important Notes:**
- Items must be returned in their original condition with all tags and packaging intact.
- We do not accept returns or exchanges for items that have been worn, washed, or altered.
- Clearance or final sale items are not eligible for return or exchange.

**Contact Us:**
For any questions or assistance, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

We appreciate your business and strive to make your shopping experience as smooth as possible!

belladonapparel@gmail.com